Post ITIL CMPP January 2008 Conference Survey Please join us for our next conference on IT Metrics: Managing Technology with Measures that Matter Friday, January 25, 2008 - 9:00 am to 4 pm Gulfcoast Event and Conference Center 4740 Cattlemen Road, Sarasota Speaker: Ed Holub  Gartner, Inc. Research VP Please click here for more information on the conference (Adobe PDF document) Take the IT measures survey RSVP by January 15th,  call 941.861.5326 or e-mail partnership@cmpp.net   Downloads from January 25, 2008 Conference: CMPP Survey Results ITIL and Metrics presentation by Gartner - Ed Holub IT Metrics presentation by Barry Axelrod Downloads from June 15, 2007 Conference: ITIL Best Practices - Service Desk Perspective - William Banks Service Level Agreements - Friend or Foe? - William Banks Service Desk Workshop - Dale Ott  Downloads from November 17, 2006 Conference: Building a Service Desk using ITIL Best Practice Presentation - Donna Knapp  Service Level Management - Beyond SLAs Presentation - Donna Knapp Problem Management - Ric Mims Change Management - Trevor Campbell IT Performance Measures - A Statewide Perspective - Lora Hanson  Process Management and ITIL Overview 11x17 handout ITIL Glossary Downloads from the June 22, 2006 Conference: What can ITIL do for you? ITIL Perspectives - Gartner Presentation Configuration and Change Management Service and Incident Management Service Level Management 11x17 handout Business Process Management Presentation Process Management and ITIL Overview 11x17 handout  ITIL Glossary The Top 10 Strategic Benefits of ITIL          Many public sector organizations have recognized the importance of implementing best practices based on the ITIL framework, which is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally. It is supported by comprehensive qualifications, accredited training programs, and implementation and assessment tools. ITIL processes are categorized into eight major areas or “books,” including service support, service delivery, planning to implement service management, application management, security management, ICT infrastructure management, software asset management and The Business Perspective. The benefits of ITIL in the public sector include: Reduced costs Improved IT services through the use of proven best practice processes Improved customer satisfaction through more professional service delivery Standards and guidance Improved productivity Improved use of skills and experience Improved delivery of third-party services. Because the public sector has its own unique IT challenges, the Center for Maximum Public Performance is seeking insights from collaborative partners on ITIL implementation in their public-sector organizations. To contribute to the dialogue, please email us at partnership@cmpp.net